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In the medical field, patient support services have become an important service for biopharmaceutical companies. As these services grow, the need for quantifiable benefits becomes important. Effective metrics and data analysis tools enable management to more precisely assess the effectiveness of patient support programs, ensure the rational allocation of resources, and improve patient health outcomes. Patient support services not only help improve the patient experience, but also enhance brand loyalty and market competitiveness. These services cover everything from patient education and medication management to resource support, with the aim of helping patients better manage their disease and improve treatment outcomes. Metrics such as patient engagement and satisfaction, which are commonly used to measure patient support programs, can be used to accurately assess the impact of services with the use of dynamic data analysis tools and predictive models as more real-world data is collected.

The Risk Management Plan (RMP) is a drug management strategy that takes into account drug safety and patient accessibility in line with the risk supervision actions of the Food and Drug Administration for specific marketed drugs, with reference to the management systems of advanced pharmaceutical countries such as the United States and the European Union, and the implementation of risk control by the licensed pharmaceutical companies after marketing according to the risk level of the drug, such as patient medication instructions, drug administration education for medical personnel, special risk prevention measures, etc. And regularly report to the competent government departments to effectively reduce the risk of drug use by the Chinese people.

Patient support call centers are at the heart of the patient journey, and in the past, this work was mostly scattered in clinical care, but with the complexity and individualization of medical care, these centers have evolved from traditional call centers to multi-functional patient support centers that specialize in handling medical-related communication needs, including appointment scheduling, prescription renewals, resource inquiries, and medical support work. The primary goal of these service centers is to ensure that patients receive timely and accurate medical support, and to enhance the patient experience through a multi-channel communication model that assists in personalizing the value of the treatment journey to improve medical outcomes.

In March this year, the “Cancer Series” art exhibition curated by the Fisher Museum of Art at the University of Southern California subverted the thinking of knowledge and science, by showcasing the physical and mental experience of artist Margaret Lazzari in the process of breast cancer treatment, not only attracted many art lovers and cancer patients to visit, but also created empathy and empathy in the exhibition, so that the general public can feel the heavy damage of breast cancer to people’s hearts and health threats, as well as the expectation of new treatments.

In modern businesses, the health and well-being of employees is an important cornerstone of a company’s success. The Employee Assistance Program (EAP) and Alternative Funding Program (AFP) in the U.S. offer companies an innovative way to help employees or their families access drug support beyond insurance. These programs combine multiple resources and funding sources to provide timely and effective medical support to employees, fulfilling SDs’ corporate health responsibilities.

In many cases, patients with serious or life-threatening illnesses cannot wait until a new drug is officially approved and marketed. For these patients, the Early Access Programs (EAP), Compassionate Use Programs (CUP), and Managed Access Programs (MAPs) provide an important treatment pathway. The content and main application methods of these schemes are different, and they are not the same as obtaining clinical trial drugs.

With the rapid development of modern society, unhealthy lifestyle has become an important cause of chronic diseases. In response to this challenge, President Lai Ching-te proposed the 888 Plan at the Healthy Taiwan Forum. The goal of the program is to bring 80% of patients with three highs (hypertension, hyperglycemia, and hyperlipidemia) into the care network in the next eight years, and allow 80% of them to receive lifestyle counseling, and eventually achieve a control rate of 80%. The program focuses not only on treatment, but also on prevention and lifestyle changes, with the aim of reducing the incidence and severity of chronic diseases.

PatientsForce Lighting Strategy Consultants have successfully completed the EcoVadis 2024 assessment and have been awarded the EcoVadis badge, ranking in the top 26% of other professional, scientific and technical industries in the world! Achieved an overall ranking of 55th on the EcoVadis Supplier Disclosure Platform. The assessment covers multiple aspects of corporate social responsibility, such as environment, labor and human rights, business ethics and sustainable procurement, especially in business ethics and labor human rights, and won the first EcoVadis Commitment Seal. EcoVadis is an independent assessment platform for supply chain transparency based on the ISO 26000 Corporate Social Responsibility standard, which is widely recognized by the world’s leading multinational companies.

In today’s healthcare environment, Patient Assistance Programs (PAPs) play a key role, not only assisting patients in accessing expensive medical medications, but also providing valuable Real World Data (RWD) for clinical practice and drug development. These data complement information from traditional clinical trials, allowing for more personalized and precise treatments.

The U.S. Department of Health and Human Services’ Office of Inspector General (OIG) recently issued a legal opinion guide to benefit the operations of 12 disease-specific disease foundations sponsored by drug manufacturers. These foundations help patients pay for high drug co-pays (CoPay). The new insights of the OIG also represent a recognition of the importance of the Patient Assistance Program in mitigating the rising cost of medicines.

Taiwan’s health insurance system provides a wide range of medical coverage, but as medical costs rise, some patients still face financial difficulties in paying for out-of-pocket drug treatment. Promoting patient support programs (PAPs) can further alleviate the financial pressure on these patients and improve access to new medical treatments. However, it is critical for patients that the hospital understands and assists with the patient support program. From clinical treatment to streamlining the application process and proactively providing patient support information, we can achieve better medical and financial outcomes.

In today’s healthcare environment, financial stress on treatment is often one of the most important factors affecting patient compliance and outcomes.