When you call PatientsForce’s customer service hotline during off-hours, you will no longer hear cold voicemails, but will be warmly received by our AI voice customer service “Little P”. Whether it’s nights, weekends, or national holidays, PatientsForce introduces AI voice integration technology to make intelligent customer service the new standard for our service quality.
“This is the PatientsForce switchboard customer service, and now it’s off-duty time, and the intelligent customer service Xiao P will serve you! What kind of business do you want to know about our company, or which colleagues would you like to leave a message to?” This is Xiao P’s familiar opening remark, and behind it is a natural language processing system created by us in collaboration with the voice AI technology team. Xiao P can instantly understand the caller’s inquiry, judge the purpose of the call based on keywords, assist in providing consultation, finding contact information, and even accurately relay important information to relevant colleagues to ensure that every incoming call is handled properly.
The introduction of AI customer service not only greatly improves response efficiency, but also breaks through the bottleneck of traditional customer service limited by manpower and time. Whether a corporate customer wants to inquire about the details of a Patient Support Plan (PSP) or a medical partner wants to contact a specific window, Xiao P can respond immediately, record the needs in real time, and send messages to the internal system, so that the team can quickly connect and handle it during the day.
PatientsForce is committed to creating a bridge that combines humanity and technology, and AI customer service does not replace human resources, but extends our service tentacles, so that every partner who cares about patient care is no longer limited by time. We believe that year-round service should not be just a slogan, but a promise to be fulfilled.
This is not only a practice of AI services, PatientsForce also provides the construction of an AI voice environment for healthcare units, and provides 24X7 AI customer service + integrated care services of human care experts, so that in an era of tight medical and care manpower, the care profession that connects patients with confidence is entrusted to patient journey care experts according to service remuneration
