The 5th Taipei International Care Expo will be held from now until September 14 (Saturday) on the 4th floor of Hall 1 of Taipei Nangang Exhibition Center. PatientsForce will jointly launch a new medical voice AI solution with Seasalt.ai, an AI start-up company based in Seattle, USA, at booths M0601 and 0603 of this year’s expo, so that AI voice customer service can not only answer the phone as a switchboard, but also call the elderly and patients for four-cancer screening notification and follow-up services.
PatientsForce provides patient support services for tens of thousands of patients every year, has a decentralized medical customer service center, provides patients and medical staff with drug plan applications, patient follow-up and various medical administrative services, and handles tens of thousands of telephone customer service every month; Seasalt.ai Seattle-based voice AI-focused start-up, PatientsForce has partnered with SeaHealth, an AI voice/text robot that can be applied to medical administration by Seasalt.ai, to help small-scale, long-term care and medical institutions complete the deployment of medical AI customer service with less than 1,000 yuan per month, especially for those who have long-term customer service needs to participate in the family physician group plan.
Zhang Xiangxin, general manager of PatientsForce, said that the human resources of Taiwan’s professional medical passports will become more and more precious, and it is recommended that the traditional medical telephone or message contact work can adopt the professional outsourcing model, which can not only reduce the excessive labor cost of the institution, but also reduce the burden on medical personnel and institutions, such as general administrative customer service or regular follow-up visits, post-discharge care and follow-up investigations, etc., through the service of AI or medical management companies, not only can the patient track and care information is more complete, master the comprehensive call quality, and be able to practice patient-centered health management services.
Not only that, PatientsForce’s medical AI customer service also provides project-based outbound call service solutions, providing one-time or planned outbound call services, together with PatientsForce’s human-machine assistance solutions for hundreds of medical professionals, which can make up for the current gap in medical or long-term care services. Zhang Xiangxin, general manager of PatientsForce, said that the SeaHealth voice solution in cooperation with Seasalt.ai not only pays more attention to the recognition rate of Taiwanese accents, but also gradually optimizes the intimacy of the AI voice itself.
