PatientsForce
PSP · can't stay on it → stays on it

Patient Care Support Program
treatment doesn't end when the medicine is handed over

End-to-end patient journey management for pharma, device makers, employers and insurers. From the first call after diagnosis through home medical care, counseling and transport, integrated with long-term care and home nursing — services scattered across the system, gathered into one path a patient can actually complete.

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Patient journey management services

Modules are assembled around your product and patient population — not sold as a package.

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Nurse hotline & education
A nurse-staffed line for medication questions, side-effect management and appointment scheduling
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Reminders & follow-up
Reminders on the therapy schedule, proactive refill checks and specialist outreach to at-risk patients
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Home medical care
Physician home visits and pharmacist reviews so frail and seriously ill patients can complete therapy at home
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Psychological counseling
Support after a serious diagnosis, caregiver stress relief and group sessions
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Transport service
Round trips for appointments and treatment, including wheelchair vehicles and escorted visits
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Nutrition & reablement
Nutrition assessment and exercise prescription during therapy to maintain tolerance
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AI-assisted communication
Personalized education push, instant answers to common questions and seamless handover to a human specialist
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Case management
One case manager coordinates the whole journey across medical, care and benefit resources
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Long-term care & home nursing integration

Care needs for serious and chronic illness don't stop at medication. We connect public long-term care resources, self-pay home nursing and contracted care units into one journey, coordinated by a case manager.

Long-term care access
Application support and matching for care attendance, respite, day care and transport
Home nursing
Wound and tube care, injections, vital-sign monitoring and home reablement
Case coordination
One case manager coordinates medical, care and benefit resources — the family deals with a single contact
Contracted network delivery
Home nursing agencies, day-care centers and device providers are all contracted units, so service quality is managed
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Four clients, four uses

The situation

A new medicine's effect only shows over a full course, yet patients often stop in month two or three because of side effects or inconvenience.

What PSP delivers

Nurse support and side-effect education hold the early drop-off, while home care and transport remove the physical barriers — completion rates and real-world data improve together.

Nurse hotlineMedication remindersHome medical careTransport
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How outcomes are measured

Completion rate
Completion from enrollment to closure, with drop-off point analysis
Adherence indicators
On-time visits, refill intervals and reminder response rates
Service utilization
Actual use and satisfaction for each care module
Care cost
Unit service cost per patient and return on spend
Let's talk about your patients before we talk about the program
PSP is assembled, not chosen off a menu. Thirty minutes is enough to see which modules you actually need.
Book a discovery call